Performance Analyst

Parliamentary Digital Service

The Opportunity

Your digital and analytical skills can make a lasting difference to Britain’s democracy. By introducing modern technology and measurement approaches, we can make Parliament more open and accessible and streamline decision-making at every level. So you’ll have a vital role to play at the heart of UK Parliament.

Collaborating with research, design, delivery and data professionals, you will assist in realising customer-focused design solutions for digital projects, products and services. This will involve:

  • helping teams and colleagues across Parliament optimise the value of digital solutions
  • defining success measures and metrics for internal and public-facing products and services
  • using diverse data tools to transform, analyse and communicate key performance data
  • applying industry-standard insight services and tools such as Google Analytics and Google Tag Manager to monitor effectiveness
  • collaborating with research and design colleagues to interpret customer needs, behaviours and trends
  • building a robust performance analysis capability across the digital team

What You Need

To ensure we attain the highest standards in everything we do, you should bring:

  • experience of working with large and complex data sets
  • proven ability to present your findings to technical and non-technical stakeholders
  • flair for measuring benefits and performance across multiple projects
  • deep knowledge of legal, privacy, security and ethical issues concerning data collection
  • excellent relationship-building skills and the confidence to enhance operational processes
  • the ability to pass security clearance, backed by the right to work in the UK

About The Team

Our Customer Experience Design Team brings together User Researchers, Performance Analysts, Service Designers, Interaction Designers and Product Managers to empower stakeholders across Parliament to understand customers, take key decisions and implement effective digital solutions. Whatever the context or channel, we’re here to align activity with evolving needs, champion creativity and find outcomes that take innovation to the next level.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

  • up to 35 days annual leave in addition to bank holidays
  • generous maternity pay policy up to 6 months full pay
  • great pension scheme options (contributory and non-contributory)
  • on-site subsidised gym, nursery, catering, post office, travel office and GP
  • flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you’re clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet up to the first five criterion. Our application process is anonymous, so please remove any personal information from your CV.

Apply By: 4th October 2022 at 23:55

Interviews: Friday 21st October

Format: Presentation + Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

Contact Name: Parliamentary Digital Service
Job ID:


To apply, please visit the following URL:→